Privacy & Data Policy

1. Introduction

Connection Worx Group Ltd ("Connection Worx", "we", "us", "our") provides 1-to-1 reflective coaching, workshops, self-guided toolkits, and organizational facilitation services.

This policy explains how we collect, process, store, and safeguard personal data provided by individual coaching clients, consumer visitors, workshop participants, and business representatives. We keep our data processing transparent, proportionate, and secure at all times.

2. Information We Collect

We may collect and process the following categories of personal information:

• Identity & Contact Details: Full name, email address, telephone / WhatsApp number, postal address.
• Coaching & Enquiry Records: Information shared in consultation forms, appointment bookings, reflection questionnaires, love language / framework preferences, or notes taken during 1-to-1 coaching sessions.
• Transaction & Billing Data: Payment history, invoice addresses, and transaction references (payments are processed via secure Stripe integrations; card details are never stored directly on our servers).
• Technical & Usage Data: IP address, browser type, device information, and interaction data collected through essential or optional cookies when accessing our website.
• Business & Professional Contact Information: Job titles, company names, and professional details provided during B2B engagements or outreach.

3. Confidentiality of Coaching Sessions

We treat all information shared during 1-to-1 coaching conversations and reflective exercises with strict confidentiality. Any session notes or self-reflection responses are stored securely and accessed solely by your coach, Chris Hunter, or authorised personnel directly involved in your programme delivery.

We never sell or distribute personal coaching information, notes, or quiz/framework responses to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contractual Necessity: To fulfill coaching agreements, manage session bookings, deliver toolkits, and process orders.
• Explicit Consent: When you check a consent box on our contact/booking forms (in compliance with UK GDPR and PECR), subscribe to updates, or opt in to non-essential cookies. You can withdraw consent at any time.
• Legitimate Interests: To respond to enquiries, manage client relationships, ensure website security, and conduct relevant B2B communications.
• Legal Obligation: To maintain accounting records and satisfy statutory compliance requirements.

5. Systems and Service Providers

To operate efficiently and securely, we use trusted third-party service providers. These include:

• CRM & Client Communication systems (HubSpot, LeadConnector)
• Video Conferencing platforms (Zoom)
• Payment Processing systems (Stripe)
• Secure Cloud Storage & Workspace Tools
• Website Hosting & Analytics infrastructure

All third-party processors are bound by strict data processing agreements ensuring compliance with UK GDPR standards.

6. Data Security & Retention

We implement appropriate technical and organizational measures (including encryption, secure access controls, and regular reviews) to prevent unauthorized access, loss, or disclosure of personal data.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:

• General enquiries: retained for up to 24 months.
• Client & coaching records: retained for the duration of the coaching relationship plus statutory accounting retention periods (6 years).

7. Your Rights

Under UK data protection law, you have the following rights:

• Right of access (Subject Access Request)
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to data processing
• Right to data portability
• Right to withdraw consent at any time without penalty

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact Details & Data Enquiries

If you have any questions about this Privacy & Data Policy or wish to exercise your rights, please contact us directly: